TErms & conditions

Terms & Conditions for Dulce Bembé

Last Updated: June 22, 2026

1. Introduction

Welcome to Dulce Bembé ("we," "us," "our," or "the Business"). These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from Dulce Bembé, a Cottage Food operation based in Central Florida.

By placing an order with us, you agree to be bound by these Terms. If you do not agree, please do not place an order.

2. Cottage Food Operation Disclaimer

Dulce Bembé operates under the Florida Cottage Food Law (Section 500.80, Florida Statutes) . All products are prepared in a home kitchen that is not subject to state food safety regulations or inspections.

By purchasing from us, you acknowledge and agree that:

• Our products are prepared in a home kitchen

• Our kitchen is not a commercial facility

• Our products are not subject to state food safety regulations

3. Product Information & Ingredients

All desserts are made with almond flour, coconut flour, and allulose unless otherwise stated.

Important disclosures:

• Full ingredient lists and common allergens (eggs, nuts, milk, coconut) are provided with each dessert

• All products are made with gluten-free ingredients and no added sugar

• We do not conduct laboratory testing; therefore, we do not use FDA-regulated "Gluten-Free" or "Sugar-Free" seals

• Product descriptions and images are for illustration purposes and may vary slightly

4. Order Confirmation & Payment

Full Payment Required

• A 100% non-refundable payment is required to confirm your order

• This deposit secures your production slot and covers ingredient costs

• Your order is not confirmed until the deposit is received

Order Deadline: To pick up on Saturday, Sunday, or Monday, please order by Tuesday at midnight.

5. Payment Methods

We accept the following payment methods:

• Debit Cards

• Credit Cards

• Apple Pay

• Google Pay

• Cash App Pay

By using these third-party payment platforms, you agree to their respective terms of service. We do not store your payment information.

6. Cancellations, Refunds & Returns

No Refunds; Final Sale

All sales are final. We do not offer refunds or returns.

However: If there is an issue with your order (e.g., damaged during delivery, incorrect item), please contact us within 24 hours of receiving your order. We will make every reasonable effort to make it right, which may include a replacement or credit toward a future order.

Cancellations:

• Cancellations made after Tuesday at midnight cannot be accommodated. 

• The 100% payment is non-refundable. If you need to cancel before the Tuesday deadline, please contact me and I will do my best to help.

7. Delivery & Pickup

Pickup at Markets & Events

• Order pickup is available exclusively at our scheduled markets and events

• Specific pickup locations, dates, and times are detailed on our Markets & Events page and in the order form

• Pickup at markets and events has no additional cost

Local Delivery

Delivery is available in certain areas for an additional fee. The process works as follows:

1. You place your order and pay 100% of the product value.

2. Within 24 to 48 hours, we will send you a payment link with the exact delivery cost based on your location.

3. You have 48 hours to pay the delivery fee through the link provided.

4. If you pay: Delivery is confirmed and scheduled for the agreed-upon date and time.

5. If you do not pay within 48 hours: Your order will be canceled and a 100% full refund of the product value will be issued. No cancellation fees will apply in this case.

• Important delivery notes:

  • Delivery fees are calculated based on distance from our location in Altamonte Springs and availability at the time of the order

  • Delivery is not confirmed until the delivery fee payment is received

  • We are not responsible for delays caused by weather, traffic, or other circumstances beyond our control

Rescheduling:

• If you need to reschedule, you must communicate with us no less than 24 hours before your scheduled pickup time

• Rescheduling requests made less than 24 hours before pickup may not be accommodated

• No refund of full payment will be issued if we cannot accommodate a late rescheduling request

Abandoned Orders:

• If you do not pick up your order at the scheduled time and/or have not communicated a rescheduling request, your order will be considered abandoned

• No refund of the full payment will be issued for abandoned orders

• Abandoned orders will not be held for future pickup

No Shipping

We do not currently offer shipping

Service Area

View our primary service area on Google Maps (not strictly limited to this area - please ask if you are unsure)

8. Ingredient & Allergen Disclaimer

Our products may contain or come into contact with common allergens, including:

• Eggs

• Nuts

• Milk

• Coconut

You assume all risk related to food allergies or sensitivities. If you have a severe allergy, please contact us before ordering to discuss whether our products are safe for you.

We do not guarantee that our products are free from cross-contamination with any allergen.

9. Storage & Shelf Life

• Desserts can be enjoyed at room temperature

• Shelf life is 5 to 7 days when stored properly

• Products can be frozen for longer storage

We are not responsible for product quality after delivery or pickup. Please follow storage instructions.

10. Limitation of Liability

To the maximum extent permitted by Florida law:

• Our total liability to you for any claim arising from your order or use of our products shall not exceed the amount you paid us for the product giving rise to the claim

• We are not liable for any indirect, incidental, or consequential damages (including but not limited to allergic reactions, medical expenses, lost time, or lost profits)

This limitation applies even if we were advised of the possibility of such damages.

11. Dispute Resolution

Informal Resolution First

Before bringing any legal claim, you agree to first attempt to resolve the dispute informally by contacting us at wecare@dulcebembe.com. We will attempt to resolve the dispute within 30 days.

Small Claims Court

If the dispute cannot be resolved informally within 30 days, either party may bring a claim in the Small Claims Court of Florida in the county where the transaction occurred.

No Arbitration

Both parties agree to resolve disputes in Small Claims Court rather than arbitration.

Time Limit to Bring a Claim

Any claim arising from your order must be brought within six (6) months from the date of the transaction. Claims brought after six months are barred.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles.

12. Eligibility

By placing an order with Dulce Bembé, you confirm that you are at least 18 years of age. If you are under 18, a parent or legal guardian must place the order on your behalf.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be indicated by an updated "Last Updated" date. You are responsible for reviewing these Terms periodically.

Continued use of our services after changes constitutes your acceptance of the updated Terms.

14. Contact Us

For questions about these Terms or to resolve a dispute:

• Email: wecare@dulcebembe.com

• Phone: (321) 577-8877

• Instagram: @dulcebembe

• Facebook: Dulce Bembé