FAQ & Shop Policies

📍 Where are you located?

I’m based in Central Florida and operate under the Florida Cottage Food Law.

All desserts are prepared in a home kitchen, not a commercial facility.

Legal note:

All products are made in a cottage food operation not subject to state food safety regulations.

🧁 What kind of desserts do you make?

Sugar free, low carb desserts made to satisfy cravings without causing sugar spikes.

Flavors full of nostalgia: guava, coconut, chocolate hazelnut spread, brownies and more.

Everything is adapted with my own recipe and made with intention and love.

🚗 Do you offer delivery or pickup?

• Local pickup: By appointment in Altamonte Springs and nearby areas.

• Local delivery: Available in certain areas for an additional fee.

• Shipping: Not available at this time.

🗺️ View primary service area on Google Maps - not strictly limited to this area, so feel free to ask!

💵 Do I need to pay a deposit to order?

Yes, a 50% deposit is required to confirm your order.

This secures your spot and covers ingredients.

Important:

• Orders under $20 may require full payment.

• Urgent orders (less than 48 hours) may require full payment depending on availability.

💳 What payment methods do you accept?

I accept:

• Zelle

• Venmo

• Cash App

• ATH Móvil

Payment details are shared once your order is confirmed.

📅 How far in advance should I order?

Ideally 3 to 5 days in advance.

If you need something last minute, just ask, I try to help when possible.

📜 What ingredients do you use?

Each dessert comes with its full ingredient list and allergens. 

Common allergens that may be present: wheat, eggs, nuts, coconut.

Everything is prepared in a home kitchen where gluten and nuts may also be present.

❄️ How should the desserts be stored?

Most items are kept refrigerated, though they can also be enjoyed at room temperature.

Shelf life: 5 to 7 days.

They can also be frozen (if you don’t eat them first 😋).

🔄 Do you offer refunds or returns?

No, all orders are final sale.

But if something comes up with your order, message me; I always try to make things right.

💌 How can I contact you?

Email: dulcebembe@gmail.com

Instagram: dulcebembe

Facebook: Dulce Bembé

Phone: (321) 577-8877